WIDOWATI, imas; PRATIWI, K. I.; HERMAWAN, A. ANALISA KUALITAS PELAYANAN JASA PENGIRIMAN BARANG DENGAN METODE SERVQUAL DI PT. SICEPAT EKSPRES CAMPAKA PURWAKARTA. Journal of Management and Industrial Engineering (JMIE), [S. l.], v. 2, n. 1, p. 104–117, 2023. Disponível em: https://jurnal.sttnlampung.ac.id/index.php/jmie/article/view/16. Acesso em: 14 may. 2026.